At DAVID GENERAL STORE SALE LLC, we value every customer and are committed to providing quality products. If you are not completely satisfied with your purchase, please see our return policy outlined below.
- Return Period
Customers have 7 days from the date of receipt to request a return and refund. - Eligibility for Return
To be eligible for a refund, the item must meet the following conditions:
The item must be in its original condition, unused, and in its original packaging.
Items showing obvious signs of use (such as wear, damage, or alteration) are not eligible for a refund.
For health and hygiene reasons, some items may not be eligible for a refund (opened and used items).
- How to Return
If you wish to return an item, please follow these steps:
Contact Us: Please contact our customer service team at [email protected] within the 7-day return period.
Please provide the following information: Your order number, item details, and reason for return.
Return Authorization: Please await our confirmation and return authorization, which will include instructions on how to process the return.
Shipping Costs: Unless the return is due to our error (e.g., wrong item sent or defective item), you will be responsible for the return shipping costs.
- Refund Process: Upon receiving your returned item, we will inspect it to determine if it qualifies for a refund. If it does, we will refund the amount to your original payment account within 5 business days. Please note that your bank or credit card company may require additional time to process the refund.
- Non-Refundable Items: The following items are non-refundable:
Special offer items marked as non-refundable.
Products with obvious signs of use
- Exchanges: We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item to receive a refund, and then reorder the desired item.
- Contact Information
If you have any questions or concerns about our refund and return policy, please contact us:
Email: [email protected]
Phone: (774) 771-3243
Address: 4111 COOPER NACE WILLIAMSBURG, VA 23188-2796
Thank you for shopping at DAVID GENERAL STORE SALE LLC!