- What is your return policy?
You can return items within 7 days of receiving them and receive a refund. However, items with obvious signs of use are not eligible for refunds. Please see our refund and return policy for details.
- How do I initiate a return?
To return an item, please contact our customer service team within 7 days of receiving your order at [email protected]. Please include your order number, item details, and reason for return in your email.
- Can I exchange an item?
We do not offer direct exchanges. If you wish to exchange an item, please return the original item to receive a refund, and then place a new order for the item you wish to exchange.
- Which items are non-refundable?
The following items are non-refundable:
Special offer items marked as non-refundable.
Items that have been used or show signs of damage.
- How long does my refund take to process?
After we receive and inspect your returned item, we will refund your original payment account within 5 business days. Please wait patiently while your bank or credit card company processes your refund.
- Do I need to pay for return shipping?
Yes, unless the return is due to our error (e.g., wrong item sent or defective item), the customer is responsible for return shipping costs.
- How do I contact customer support?
You can contact our customer service team by email at [email protected] or by phone at (774) 771-3243. Our support hours are [add your business hours here].
- What payment methods do you accept?
We accept the following payment methods:
Credit/Debit cards (Visa, MasterCard, American Express, etc.)
- What should I do if my item is damaged or defective?
If you receive a damaged or defective item, please contact us within 48 hours of receiving your order. Please provide your order number and a description of the problem, and we will assist you in resolving the issue.